Refunds & Returns
A clear path for eligible returns, damaged orders, and cancellation requests.
Return Eligibility
We accept returns of products that are unopened, unused, and in their original sealed packaging. Contact us before sending a return so we can provide the correct instructions. Do not mail a product without authorization.
Return Window
Maxilup currently accepts eligible unopened returns on an open-window basis; no fixed cutoff was provided. Please contact us as soon as practical after your order so we can locate the purchase and assist you.
Non-Returnable Items
Opened, used, damaged after delivery, or unsealed dietary products cannot be returned for health and safety reasons, except where applicable law requires otherwise. Any product-specific exception will be shown on its product page.
Damaged or Incorrect Orders
If your order arrives damaged or contains the wrong item, contact us promptly at contact@maxiluplogistics.com with your order number and photos of the package and item. We will review the issue and explain the available remedy.
Refund Process
After an authorized return reaches us and is inspected, we will email you about approval. Approved refunds are sent to the original payment method. The time for the credit to appear depends on your bank or card provider.
Exchanges
Exchanges are handled subject to availability. Contact us before returning an item so we can confirm the available option.
Return Shipping
The customer is responsible for return shipping unless the item was damaged or incorrect, or applicable law requires a different arrangement. Original shipping charges are not refunded except where required by law.
Cancellation
You may request cancellation before an order is dispatched. Once it has shipped, use the return process above. If we cannot ship within the promised period, we will provide the notice and cancellation/refund options required by applicable law.
Contact
For a return or cancellation request, contact contact@maxiluplogistics.com or call +1 (662) 360-6630.